At Qykmart, we are committed to ensuring a seamless and satisfactory experience for both buyers and sellers. Please read our Refund and Returns Policy to understand how we handle returns, exchanges, and refunds:
Eligibility for Returns
- Products must be returned within 7 days of delivery (or as specified by the seller).
- Items must be unused, in their original packaging, and in a resalable condition.
- Certain categories, such as perishable goods, custom-made items, or hygiene-sensitive products, may not be eligible for returns.
Return Process
- Initiate a Request:
Visit your Qykmart account, go to “My Orders,” and select “Return/Refund” for the applicable order. Provide a reason and any necessary details. - Approval & Pickup:
Once the request is approved, the seller will coordinate the return process. Pickup or drop-off details will be provided based on the product. - Inspection:
The returned item will be inspected to ensure it meets the return criteria.
Refund Process
- Refund Methods:
Refunds will be processed to the original payment method or as Qykmart Wallet credits. - Timeline:
Refunds are typically processed within 7-10 business days after the return is approved. - Shipping Costs:
Shipping charges may not be refundable unless the product was damaged or incorrect.
Exchanges
- Exchanges are subject to availability and seller policies. Initiate an exchange through your account under “My Orders.”
Non-Returnable Items
- Perishable goods like food or flowers.
- Custom or personalized items.
- Intimate or sanitary goods.
Seller-Specific Policies
Some sellers on Qykmart may have additional policies regarding returns and refunds. Please check the product page for specific terms.
For assistance, please contact our support team at support@qykmart.com or call +91 99570 50119